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Customer Safety & Security

30 January 2014

Pick n Pay's first priority is always for our customers and their safety, and we take all incidents very seriously.

Thankfully the child is safe and was already back with her mother when our store staff were first alerted. We have cooperated fully with the police, including providing a detailed statement and sharing our CCTV footage. We have also met the mother again since the incident to express our sympathy and support, and explain the actions we have taken. Our understanding is that, having investigated the evidence including our CCTV footage, the police believe that this was not an attempt at kidnap and that there is no case for taking further action.

Customer Care Line

0800 11 22 88

Agents are available:
Monday to Saturday: 08h00 - 19h00
Sunday & Public Holidays: 09h00 - 17h00
Need Home Shopping Help?

0860 30 30 30

Agents are available:
Monday to Saturday: 08h00 - 19h00
Sunday & Public Holidays: 09h00 - 17h00
Home shopping help