We need your personal details so we can contact you to offer exciting smart shopper vouchers and promotions. We also need your ID number to safeguard your smart points, so only you can switch them to cash back on your card to use on your next purchase or to donate them to a charity.

Yes, absolutely! You can get the benefits of both smart shopper and Discovery HealthyFood™ card, so remember to swipe both to double dip (2 cards, 2 swipes, both sets of rewards).

The smart shopper Multiplier is offered by Discovery to all their DiscoveryCard holders. For more information on DiscoveryCard, please visit www.discovery.co.za or phone 0860 11 22 73. You also need to have a smart shopper card. If you do not have a smart shopper card, apply for one at your nearest Pick n Pay store. To enjoy the smart shopper Multiplier rewards, each DiscoveryCard holder on your account must link their own smart shopper card number to their DiscoveryCard at www.discovery.co.za, click on ‘DiscoveryCard’; or call Discovery on 0860 11 22 73 (follow the DiscoveryCard prompts) or sms the word ‘smart’ followed by your ID number and your 16 digit smart shopper number to 31347.

You must swipe your smart shopper card before the cashier starts to ring up your purchases; and then use your DiscoveryCard to pay. If you do not pay with your DiscoveryCard, we cannot multiply your smart shopper points.

You can link your cards at any time from 1 November 2011, but to ensure continuation of your Pick n Pay rewards please link your smart shopper card to your DiscoveryCard between 1 November 2011 and 1 December 2011.

If you have switched your points to rands, you will be able to purchase a PnP Gift card, or you may top up an existing gift card. You will, however, not earn points for this purchase as stated in the Terms and Conditions exclusion list.

The only transactions for which you do not earn smart points are coffee shop purchases, fuel, tobacco and tobacco related products, PnP Gift card and top up, money transfer, prescription pharmaceutical goods and third-party services and payments which include, but are not limited to, electricity, USA Visa tokens, Axxess ADSL tokens, Hollard Insurance, U-Kash, SAA Cycle vouchers , Austrian Visa tokens, Just Surf, Retail Bonds, all lottery tickets, SAA and bus tickets, MultiChoice, traffic fines, Splashout Mall Cards and pension payment. Pick n Pay reserves the right at any time to exempt certain products from earning smart points at its discretion.

Yes, absolutely you can!

Yes, you’ll earn points whenever you shop at all Pick n Pay Supermarkets, Pick n Pay Hypermarkets, Family stores, Liquor stores, Clothing stores, Pharmacies and Express stores. Currently, points can only be earned at Pick n Pay stores in South Africa.

This is the process of turning the points you have earned into a cash value on your smart shopper card. You can do this at any kiosk as long as you have at least 1 000 points in your smart shopper account.
Remember, 1 000 points equals R10 cash back on your card to spend on your next purchase or to donate to charity.

1 smart point is worth 1 cent. Therefore, 100 points = R1 cash back on your card against your next purchase, or you can donate to these points to a charity. Please remember that you need a minimum value of 1 000 points to switch and that 1 000 points = R10 cash back.

You can check your points balance at any in-store kiosk or by calling our Customer Care Line on 0800 11 22 88 and quoting your card number or ID number. You can also check your points balance online if you are enrolled and have linked your card.

As well as earning points, every time you shop, there are products in-store on which you will earn additional points and we offer you regular vouchers to earn bonus smart points on products at Pick n Pay which we think will interest you. You can check the kiosk on a regular basis to see what smart shopper offers are waiting for you. We will also offer you a quarterly set of vouchers, on products we feel will interest you, as part of our quarterly rewards communication.

Yes you can. When you send through you list of items to the store you need to provide them with your smart shopper card number so that the staff member can manually enter the number for you.

Yes, the expiration date will be printed on the front of the voucher. You must use it before that date.

We try to ensure that the vouchers are valuable and relevant to each smart shopper; therefore, every single smart shopper will receive his or her own unique set of vouchers.

No, smart shopper vouchers are unique to each smart shopper. Your card will need to be swiped at the start of the purchase before redeeming your vouchers.

Unfortunately, substituted products cannot be offered on the smart shopper programme. The promotional points are negotiated with individual suppliers and cannot be substituted. However, vouchers will only be offered on products which are readily available and only in unforeseen circumstances will the products be out of stock. Every effort will be made to ensure sufficient stock is available in-store for any product promoted.

The card becomes inactive and the account will be closed after two years of inactivity. The points are forfeited and removed from the deceased individual’s account. These points are never switched into cash. However if that individual’s card was part of a household account then other members of that account can access the points. Merging of accounts will be available from November 2011.

No, once you have switched points onto your smart shopper card, they are converted to a rand value that you use at the till. However if you don’t use that card for three years, the card will be deactivated and the cash balance on the card lost.

No, you will need to apply for a new smart shopper card.

If you have switched points onto cash back on your card and then returned goods and had points deducted from your card then you may have a negative balance on your account. However if this is not the case then it is a technical issue which has now been fixed and all points should appear within a maximum of 5 days. If they don’t appear, please call the Customer Care Line on 0800 11 22 88 and provide them with your details and card number.

Many of our customers opted to be communicated to via sms or email only and hence we will not be sending all customers their welcome voucher by mail. Please check the kiosk regularly as your voucher may be waiting for you on the kiosk. Due to the successful uptake of the programme we have a backlog of application forms to capture. However if you would like to speed up the process please go to the Get started and register page and complete your registration online.

Unfortunately it is not possible to enter a card number manually at the till to redeem the cash, as a smart shopper card is like any other bank card. You will therefore need to replace your old card. Please contact the Customer Care Line on 0800 11 22 88 and advise them about the problem with your card. You then need to pick up a new card at your nearest Pick n Pay and ask the smart shopper champion for a Lost card form. Complete the form and return it to the smart shopper champion or you can fax directly to 0860 40 40 40 or scan and email to customercare@pnp.co.za. Your old card will be merged with your account, and the cash will be made available on your new card. Please destroy your old card.

If your details have been captured it will take a maximum of 5 days. If your details are yet to be captured onto the system, this will take longer. To speed up the process please go to the Get started and register page. You will then be asked to supply your smart shopper card number and contact details and be able to complete the application process.