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WELCOME TO PICK N PAY ONLINE

Register for your account and unlock the full Pick n Pay Online and mobile experience.

To get started, tell us if you have a smart shopper card.

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FAQ

Who do I contact if I have any queries?

What has changed?

When will this change take effect?

How will this change affect customers?

Why are you making this change?

How many points do I earn now?

What is the value of points now?

What will happen to the points I already have?

How do I claim my personal discounts/ vouchers?

How do I check/ update my contact details?

If I don't have an e-mail can I still get offers?

Will our vouchers still be given to us?

Will we still get discounts on certain items? (instant savings)

Will our points still expire every year?

Does Fresh Living still remain free as a Smart Shopper?

My friend / family member got x and I didn't, why not?

Customer Care Line

0800 11 22 88

Agents are available:
Monday to Saturday: 08h00 - 19h00
Sunday & Public Holidays: 09h00 - 17h00