Register for your account and unlock the full Pick n Pay Online and mobile experience.

To get started, tell us if you have a smart shopper card.


Smart Shopper FAQ's

What happens if l lose my Smart Shopper card?

How does a Smart Shopper sign up?

Who do I contact if I have any queries on Smart Shopper?

Why did Smart Shopper introduce personalised discounts ?

How long are my points valid for?

When were customers told points older than a year would expire?

Where did my points go?

How do I know if I have points expiring?

Why did you change the validity of points?

What are personalised discounts?

How many points do I earn now?

What is the value of points?

How do I claim my personal discounts / vouchers?

How do I check / update my contact details?

If I don't have an e-mail can I still get offers?

My friend / family member got x and I didn't, why not?

Will we still get discounts on certain items? (instant savings)

How long is the switched Rand value from Smart Shopper points available on a card?

Does Fresh Living still remain free as a Smart Shopper?

Customer Care Line

0800 11 22 88

Agents are available:
Monday to Saturday: 08h00 - 19h00
Sunday & Public Holidays: 09h00 - 17h00