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WELCOME TO PICK N PAY ONLINE

Register for your account and unlock the full Pick n Pay Online and mobile experience.

To get started, tell us if you have a smart shopper card.

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Smart Shopper Terms & Conditions

GENERAL

1

Pick n Pay reserves the right to alter or change operational conditions of the Smart Shopper card programme or to terminate it at any point. In the event of programme termination, Smart Shopper points will remain valid for 30 days. Cash rewards held on the customer account will not be affected.

2

In the event you wish to opt-out of the of the Smart Shopper programme, please email Pick n Pay at smartshoppergeneral@pnp.co.za or contact Pay n Pay Pick n Pay Call Centre at 0800 11 22 88.

3

Any abuse whatsoever of the Pick n Pay Smart Shopper card by any person constitutes a criminal offence and Pick n Pay reserves the right to cancel such person’s membership and withhold all Smart Shopper points from her/his account. Incorrect or invalid cards or card numbers will not be awarded Smart Shopper points.

4

Being registered as a member of the Pick n Pay Smart Shopper programme irrevocably signifies your agreement to the above Terms and Conditions. Pick n Pay, its organisers, promoters, partners or agencies do not bear any responsibility or liability for any loss, damage, injury, accident, death or asset damage howsoever arising from inclusion or participation in the Smart Shopper programme.

YOUR PERSONAL DETAILS

5

You are required to submit your valid South African ID (or for Non-South African Citizens Passport Number) to register, to switch your Smart Shopper points, to change your details or manage your Smart Shopper card and points. By providing Pick n Pay with your personal information, you give Pick n Pay permission to send you information regarding its Smart Shopper programme via telephone, email, post, mail and physical delivery.

The Pick n Pay Smart Shopper card is issued by and remains the property of the Pick n Pay Group or any of its subsidiary or associated companies. Pick n Pay reserves the right to decline, issue and withdraw the Smart Shopper card at any time.

6

By providing Pick n Pay with your personal information and by opting in to communications, you give Pick n Pay permission to send you information regarding its Smart Shopper programme via telephone, email, post, mail and physical delivery.

7

A valid cell phone number, and/or postal address, and/or email address will be required from each holder of a Pick n Pay Smart Shopper card for all communications. No communication will be sent to phone numbers, postal addresses or email addresses outside South Africa. 

8

In the event you wish to opt-out of Smart Shopper communication, please contact Pay n Pay Call Centre at 0800 11 22 88 or change your communication preferences on the Pick n Pay digital channels. Pick n Pay will ensure that it is compliant to the Consumer Protection Act.

SMART SHOPPER CARD

9

The Pick n Pay Smart Shopper card is issued by and remains the property of the Pick n Pay Group or any of its subsidiary or associated companies. Pick n Pay reserves the right to decline, issue, re-issue and withdraw the Smart Shopper card at any time.

10

The Pick n Pay Smart Shopper card is not transferable.

11

There is a Pick n Pay wallet (Wallet) pre-loaded on your Pick n Pay Smart Shopper card. The Wallet will be activated for all registered Smart Shopper cards when you do a top-up at a till point.  The Wallet can be used as a valid tender on all products and services but may not be redeemed for cash and no credit balance will be given as cash.

The maximum Wallet balance at any time is limited to R5000.

12

Your Pick n Pay Smart Shopper card will be used as a Store card should you apply and be granted the facility. Please refer to Pick n Pay Store card Terms and Conditions on /store-card.

13

For all lost, stolen or defaced cards, contact your Customer Service Manager in-store for assistance, or the Pick n Pay Call Centre at 0800 11 22 88. You can instruct Pick n Pay to block/deactivate your lost, stolen or defaced card and request a new card.

Remember that it is your responsibility to safeguard your Smart Shopper username and password profile details and ensure that it is not divulged to anybody else. In the event of someone else using your username and password to make changes to your profile or transact on your behalf, you will be held responsible for the changes and the outcome thereof.

14

Users may only have one active Smart Shopper card, which is linked to one Smart Shopper points account. Users who have multiple Smart Shopper cards will be required, as of 13 July 2016, to select one active Smart Shopper card. All other Smart Shopper accounts will be de-activated and stored points or monetary value on the associated cards will be transferred to the one selected active account. Users who do not select one Smart Shopper card by 13 July 2016 will have their stored points and monetary value transferred onto their most recently used Smart Shopper points account. All other associated Smart Shopper cards will be de-activated.

15

Smart Shopper points, switched monetary value and funds in the Wallet attached to the lost/blocked/defaced card can be transferred to your new card. If Smart Shopper points attached to the card have been switched or donated before the card is blocked, there can be no recovery of Smart Shopper point’s value. If the monetary value of switched Smart Shopper points and Wallet attached to the card have been redeemed in-store before the card is blocked, there can be no recovery of Smart Shopper point’s value or the funds in the Wallet. Pick n Pay cannot be held liable for loss of Smart Shopper points or monetary value.

EARNING SMART SHOPPER POINTS

16

To earn Smart Shopper points for transactions, the customer must present their Pick n Pay Smart Shopper card at Pick n Pay points of sale in order for the transactions to be recorded. If no card is presented at point of sale before payment, Smart Shopper points will not be earned for the transaction. Furthermore it is not possible to earn Smart Shopper points retrospectively for transactions in the past where the Smart Shopper card has not been presented.

The customer must ensure that their Pick n Pay Smart Shopper card has been captured for all their online shopping transactions, in order to earn points for those transactions.

17

For every whole South African Rand spent on point-eligible items, a Smart Shopper point will be earned. No Smart Shopper points are earned on Cent amounts. You will receive your Smart Shopper points within 5 days of a transaction.

18

Smart Shoppers will not earn points, rewards or get discounts on fuel, tobacco and tobacco related products, PnP Gift card and top up, Wallet top-up,  money transfer, prescription pharmaceutical goods, baby formula (0-36 months),third party services and payments which include, but are not limited to electricity, USA Visa tokens, Axxess ADSL tokens, Hollard Insurance, U-Kash, SAA Cycle voucher, Austrian Visa tokens, Just Surf, Retail Bonds, all lottery tickets, transactions through SAA, bus tickets, Multichoice, traffic fines, Splashout Mall Cards and pension payment. Pick n Pay reserves the right at any time to exempt certain products from earning Smart Shopper points or receiving discounts at its discretion.

19

Smart Shopper points will be reflected on your Smart Shopper account within 5 days of your purchase.

20

Opportunities to earn extra Smart Shopper points will be given at Pick n Pay’s sole discretion.

USING YOUR SMART SHOPPER POINTS

21

Upon having collected your first 500 Smart Shopper points (subject to the 5 day period mentioned in point 15. above) you will be able to switch your Smart Shopper points to cash to spend in-store,  donate your Smart Shopper points to your choice of pre-selected charity organisation or switch to Avios. You are not obliged to switch or donate Smart Shopper points upon gathering 500 Smart Shopper points. You can save as many as you wish. You can only switch to cash or donate in units of 100 Smart Shopper points. You need a minimum of 800 Smart Shopper points to switch to Avios.

22

Pick n Pay reserves the right to change the conversion value of Smart Shopper points at its discretion. Pick n Pay will notify their Smart Shopper customers in advance if such a change should occur.

23

Smart Shopper points can be switched to their cash value, or a redemption partner, or donated to a charity on any Pick n Pay digital channel, unless otherwise stated.

24

Smart Shopper points will be valid for 12 months. Money earned from Smart Shopper points’ switches will be valid on the Smart Shopper card for 3 years. Pick n Pay reserves the right to close any Smart Shopper account that has been inactive (no Smart Shopper points earned, switched or donated) for a period of 12 consecutive months. Smart Shopper points and money attached to closed accounts will be forfeited.

25

Smart Shopper points earned for transactions where goods are later returned will be deducted from your Smart Shopper points balance on your Smart Shopper account. Returns are subject to the Pick n Pay returns policy.

26

In the case of a prolonged strike or industrial action, Pick n Pay reserves the right to suspend Smart Shopper points switches to cash on card for a period to be defined at its discretion.

27

In the event of a technical, system(s) or network failure as well as system upgrades, Smart Shopper points allocations and/or cash-off vouchers as well as points switches to cash on card will not be processed and/or issued retrospectively.

28

Money accumulated from Smart Shopper point’s switches remains virtual money. No customer will receive cash money from the Smart Shopper scheme. Monetary value is attached to the Smart Shopper card at which point the card assumes the function of a gift card.

VOUCHERS AND PROMOTIONS

29

Vouchers are available on kiosk, Pick n Pay online shop, mobile app & the end of till slips

30

Vouchers may be redeemed at any Pick n Pay store in South Africa.

31

Vouchers may only be redeemed with the relevant Smart Shopper card.

32

Vouchers need to be selected at the in-store kiosk, on the Pick n Pay online shop and/or via the Mobi App and will be automatically loaded to the Smart Shopper card. The Smart Shopper card needs to be swiped at the till with the qualifying products to redeem the applicable voucher. Any vouchers not used will be loaded back to the in-store kiosk, the Pick n Pay online shop and/or the Mobi App and will be available for selection at a later date, provided the voucher is still valid. 

33

A confirmation message will reflect on your till slip when a voucher has been redeemed.

34

The voucher will only be valid before the expiry date indicated on the voucher.

INSTANT SAVINGS

35

Smart Shoppers will receive instant savings on selected products in Pick n Pay stores. These promotions will be available for limited periods from time to time. Please note that not all products are available in all stores and special offers may change without notice.   

36

Pick n Pay may change any instant savings offers at any stage.

37

A confirmation message will reflect on your till slip when Instant Savings have been applied.

38

Instant savings will not be offered on the Pick n Pay online shop.

DIGITAL CHANNELS

39

Pick n Pay Digital channels are defined as in-store kiosks, the Pick n Pay website (www.picknpay.co.za) and the mobile application.

40

Pick n Pay cannot guarantee that the digital channels will be operational at all times.

41

Smart Shopper points look-up, switching, donations and redemption is subject to on-line availability of  Pick n Pay digital channels

THIRD PARTIES

42

Pick n Pay redemption partners are defined as any organisation with which Pick n Pay has an agreement, for Smart Shoppers to switch their Smart Shopper points, to the partner’s loyalty points. 

43

Pick n Pay earning partners are defined as any organisation with which Pick n Pay has an agreement, for Smart Shoppers to switch their partner loyalty points to Smart Shopper points.

44

Please visit our website (www.picknpay.co.za) to see all our third party partners.

45

Registration for certain third party partners may require the Smart Shopper customer to contact the third party directly to complete the registration.

46

Upon having collected your first 500 Smart Shopper points (subject to the 5 days period mentioned in point 8. above) you will be able to switch your Smart Shopper points to any of the redemption partners. You are not obliged to switch or donate Smart Shopper points upon gathering 500 Smart Shopper points. You can save as many as you wish. You can only switch or donate in units of 100 Smart Shopper points.

47

Discovery card holders can enrol in the Pick n Pay Smart Shopper card programme and get benefits from both schemes. Presentation and swipe of both cards is required to get the benefits of both schemes.

48

Should you be part of a third party programme and your Smart Shopper card is lost / stolen or defaced you will be required to update your details with the third party directly to ensure you earn the points associated with that third party. This responsibility is not held by Pick n Pay. Any lost points relating to this will not be awarded in retrospect.

49

The Pick n Pay Smart Shopper programme tailors its offers to meet the customer’s specific needs. In order to achieve this, your personal details may be passed to Pick n Pay’s business partners. Pick n Pay will not share your details with any other company unless it is entirely necessary for the operation of the Smart Shopper programme. The initial communication to this effect will always be initiated by Pick n Pay.