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Store Operations Management

Store Operations is the life blood of our business. This is where our customers are, where it all happens!

A store manager’s job is about managing resources such as people, merchandise, finances and promotions to deliver optimal customer service levels. This job is about interacting with customers and employees. It requires someone who can plan, organise, delegate and adapt to constantly changing circumstances and demands.

Store management is about being hands on, constantly leading and directing store operations from the floor where it’s all happening. Ensuring each store achieves our trading standards also means putting in hours before the customers arrive and after the store has closed. And of course this happens seven days a week!

There are various management positions within our Supermarket Stores, such as:

  • Store manager  
  • Assistant store manager
  • Floor manager
  • Department manager and supervisors
  • Admin positions
  • Receiving mangers
  • Inventory managers
  • Customer service managers

Hypermarkets have additional management positions, including:

  • Merchandise sales managers
  • Heads of departments
  • Security manager

We have an Accelerated program dedicated to individuals that can be fast tracked, the criteria would be the following: Retail management experience 3-5 years, must have at least two years working as a floor manager.

Consider our Trainee Manager Programme!

The Pick n Pay Trainee Manager Programme is a practical, hands-on programme where trainees spend time learning all areas of the business, from fresh produce to cash office and floor management.

Many of our board executives and general managers started their careers at Pick n Pay with this programme, including the CEO.

It is a structured programme that requires trainees to fulfil various functions within our stores, giving them an opportunity to practice the skills and competencies they’re learning.

Trainees also attend various formal courses which help them to gain retail skills and product knowledge. They also attend various management and leadership programmes to enhance their leadership skills.

The programme includes various assessments to ensure that trainees are gaining the knowledge and skills they need to succeed. Once a trainee successfully fulfils the requirements on a particular level, he or she moves on to the next step.

The programme culminates in a focused evaluation, where a panel comprising the general manager or director of each region, and the heads of Administration, HR, Buying and Customer Services, determines whether the trainee is ready to proceed to assistant store manager level.

This programme forms the foundation for many of our mid and senior management positions within Pick n Pay. People who have gone through this programme can consider moving into various divisions within the company, such as:

  • Buying
  • Regional Management
  • General Management of a Hypermarket or Region
  • HR Management
  • Planning
  • Operations
  • Division-specific support (Produce, Deli, Bakery, Butchery or General Merchandise)