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Store Operations Management

Store Operations is the life blood of our business. This is where our customers are, where it all happens!

A store manager’s job is about managing resources such as people, merchandise, finances and promotions to deliver optimal customer service levels. This job is about interacting with customers and employees. It requires someone who can plan, organise, delegate and adapt to constantly changing circumstances and demands.

Store management is about being hands on, constantly leading and directing store operations from the floor where it’s all happening. Ensuring each store achieves our trading standards also means putting in hours before the customers arrive and after the store has closed. And of course this happens seven days a week!

There are various management positions within our Supermarket Stores, such as:

  • Store manager  
  • Assistant store manager
  • Floor manager
  • Department manager and supervisors
  • Admin managers
  • Receiving mangers
  • Inventory managers
  • Customer service managers

Hypermarkets have additional management positions, including:

  • Merchandise sales managers
  • Heads of departments
  • Security manager

Learn about our Trainee Management Programme.