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PnP Nicol adds personal touch

17 December 2013

Pick n Pay employee goes beyond the call of duty to ensure customer satisfaction.

Pick n Pay employee goes beyond the call of duty to ensure customer satisfaction.

I would like to send a big thank you to Tshepo and Siphiwe at Pick n Pay on Nicol for the excellent service I received from them. They went out of their way to ensure that I received the items (which were not in stock at the time of advertisement) I wanted. 

Not only did they source the items from another store, but Siphiwe went to purchase them in his personal time. Furthermore, I was told I didn't have to pay for them. It was a form of apology from them because of the length of time I had waited as well as for my patience. 

My expectations were exceeded today and I would like to commend them on their superb customer service and high regard for me.

Lee-Ann Christensen

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0800 11 22 88

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Monday to Saturday: 08h00 - 19h00
Sunday & Public Holidays: 09h00 - 17h00
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